BCP SMYRNA Chrysler Dodge Jeep Ram in 19 South Dupont Boulevard

Customer Reviews about BCP SMYRNA Chrysler Dodge Jeep Ram:

• ★ ★ ★ ★ ★
  THIS DEALERSHIP IS WHERE I SHOULD HAVE PURCHASED MY JEEP instead of at IGB. After IGB delivered my new Jeep with some major issues, and it was in and out of their service department 6 times and still not repaired. The incredible service department at BCP Smyrna Jeep, came to the rescue and fixed ALL the problems in ONE DAY. This is what a dealership's service department is suppose to be, knowledgeable, professional, and caring. They have my sincere thanks and a life-long customer for taking such good care of me and my Jeep Renagade .
  By pat porcello, March 16, 2017
• ★ ☆ ☆ ☆ ☆
  I took my Ram to BCP Smyrna after having noise coming from rear end. They asked if I had changed the fluid in the rear and said that was my problem and corroded the bearings thus voiding my lifetime warranty. The maintenance schedule says inspect and change the fluid if police, taxi or if I tow, of which I do none of those. I have done my 5 year check up that is required to keep my lifetime powertrain warranty. I called dodge warranty service and they said it should be in warranty but we will stand by our dealer’s decision and not cover it. So they replaced the bearings and charged me $1199.95 for the repair. I drove it and sound came back. So I took it back second time and they said Mopar had faulty bearing so they replaced the bearings. So once again after driving the sound is back so I took took it third time and of course faulty bearings again and said they must have changed country of manufacturing. After driving right of the lot the sound was still there and I took it back very next day the fourth time. They told me to come back next week and drive again with manager Stu. After the forth time I drove with the mechanic and he told Stu the manager he will not put in bearings again unless they change the ring and pinion which is where the sound is coming from and the manager said he needs to get paid and will have to call engineering to see if that should be done. They called engineering department at dodge and told them to measure ring and pinion in 10 different places and found that the ring and pinion is off and was causing the bearings to go bad and I would have to pay them another $2000 for parts and will cover the labor under the previous three times they changed the bearings. So I told them put it back together and I’m not paying for their wrong diagnosis from the first time and this should have been covered under my lifetime Powertrain warranty. They never diagnosed the problem correctly in the first place and after 2 times you would think they would check what is causing the bearings to go bad and not just say faulty bearing every time. Several years ago I swore I would not go back since they did the same thing with my muffler issue.. and now this..
  By Jigar Patel, January 29, 2017
• ★ ★ ★ ★ ★
  Just bought a car from here and Matt helped out so much! I will definitely be buying more cars from here!
  By Cathy Belton, January 18, 2017

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About BCP SMYRNA Chrysler Dodge Jeep Ram in Smyrna